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My boss thinks I’m good with AI (I’m not)

I just read what’s working inside other companies before everyone else at work hears about it.

Get ahead for $99/year →

Study what’s working inside companies like:

Klarna logo
Financial services / commerce

How Klarna turned AI into an operating system for support, shopping, marketing, and risk

Klarna is one of the clearest public examples of a company treating AI as operating leverage: support automation, internal copilots, AI shopping discovery, marketing production, underwriting ML, fraud detection, and agentic-commerce infrastructure all show up in the receipts.

See what AI changed by industry

More workflows →
Klarna logo
Financial services / commerce

How Klarna turned AI into an operating system for support, shopping, marketing, and risk

Klarna is one of the clearest public examples of a company treating AI as operating leverage: support automation, internal copilots, AI shopping discovery, marketing production, underwriting ML, fraud detection, and agentic-commerce infrastructure all show up in the receipts.

Start here if you feel behind

Klarna logo
Financial services / commerce

How Klarna turned AI into an operating system for support, shopping, marketing, and risk

Klarna is one of the clearest public examples of a company treating AI as operating leverage: support automation, internal copilots, AI shopping discovery, marketing production, underwriting ML, fraud detection, and agentic-commerce infrastructure all show up in the receipts.

The questions we answer

What are companies actually doing with AI?
Which parts of the workflow changed — and which still need humans?
What tools, prompts, and review steps are teams reusing?
What is one concrete thing I can try at work tomorrow?